Contact Us

Reach out to out service team for help. Please include your #order number.

What is the Shipping policy? icon

Refer to our Shipping policy here.

How do I track my order? icon

You can check your tracking number when you login your account. If you need further helps, feel free to contact us with your order number.

Do you accept returns? icon

Yes, we accept returned items that are unworn, unwashed, undamaged or defective with all original packaging and tags for full refund within 30 days of the purchase. Check our Returns and Exchanges Policy here.

How should I care for my products? icon

We recommend machine wash cold with similar colors, and tumble dry low (not exceeding 30 degrees Celsius). Do not use chlorine-containing detergents for washing, and avoid bleach and ironing directly on prints or embellishments. 

  • Email

    Customer Services: service@soneven.com

    Marketing & Cooperation: marketing@soneven.com

  • Cooperation Hotline

    (+86)134 502 60369

  • Office Address

    China Office: Rongfeng Building, 83-85 Baiyun Road, Yuexiu District, Guangzhou, China